Initial user testing was conducted using a Flinto prototype. The users were initially sourced quickly from friends and family which gave us some very quick initial feedback on our user flows, content and functionality.
The next stage was to implement user feedback and build a working HTML prototype. Testing was conducted formally with a pre-prepared script. The script was designed to test specific functionality and user journeys. Six testers worked from this script independently and the interviews were filmed and recorded.
The findings were presented as a comprehensive document which amalgamated all feedback and made suggestions for rectifying areas which challenged the user.
Our final deliverables to UAL were to be a UTML design framework which they could take and integrate into their CMS and LMS.
UAL conducted the third round of user testing using online testing tools which crowdsourced testers from amongst the student
The designs and navigation structural all performed very well managing to guide users through some very complicated checkout processes